Crazy for Ewe

Visited the store on a Saturday afternoon and was completely ignored for the entire 20 minutes I browsed. There were two employees chatting behind the counter and neither one acknowledged me or offered help. When I finally approached to ask a question about needle sizes, the response I got was dismissive and vague — basically a shrug. I've been crocheting for fifteen years and I know what I'm talking about, so I didn't need hand-holding, just basic customer service. Left without buying anything and won't be back.

I purchased four skeins of a hand-dyed yarn for a large shawl project, and when I began knitting I noticed significant dye lot inconsistency — two skeins were noticeably darker than the other two even though they were all labeled the same lot. When I contacted the store to ask about returning or exchanging them, I was told all sales on hand-dyed yarn are final and that 'variation is part of the charm.' That might be true for slight variation, but this was a visible difference that ruined my project. Very disappointed.

My wife ordered a gift set for me for my birthday — a yarn bundle and a set of bamboo needles. The needles arrived snapped in the packaging, which suggests they were packed carelessly. We contacted customer service and were told to send photos, which we did, and then heard nothing for a week. After following up again we were offered store credit instead of a replacement or refund. We just wanted what we paid for. Very frustrating experience start to finish.

Bought a skein of what was labeled as 100% superwash merino wool. When I washed my finished hat according to the care instructions, it felted completely — totally unwearable. I brought it back to the store with my receipt and the original label, and the staff were dismissive, suggesting I must have washed it incorrectly. I have been hand-washing wool for 20 years and know exactly what I'm doing. The yarn was mislabeled, plain and simple, and the store refused to take any responsibility.