Custom Shirts, Polos, Hats & Promotional Products

Placed an order three weeks ago and still haven't received it. My event has already passed. The tracking number they gave me has shown 'label created' for two weeks with no actual movement. I've called customer service four times and gotten a different story each time. One rep told me the order shipped, another said it was still in production. This has been an absolute nightmare and I'm out over $400 with nothing to show for it.

I was charged twice for the same order and it took over three weeks and six emails to get a refund. The shirts themselves weren't bad but the billing error and how long it took to resolve was completely unacceptable. I run a tight budget for my small business and having that money tied up for almost a month caused real problems. I won't be trusting them with my financial information again.

The worst promotional product experience I've ever had. I ordered custom tote bags and pens for a grand opening event. The pens arrived with the wrong company name printed on them — someone else's business name was on my order. When I reported it they asked for proof via photos and then took five days just to confirm the mistake was theirs. By then my event was over. No compensation was offered beyond a redo of the pens which I no longer needed.

Complete disaster from start to finish. My order was delayed twice with no proactive communication — I had to chase down updates myself. When it finally arrived the box was damaged and several shirts had ink smears on them. I've been going back and forth with their support team for two weeks and still haven't received a resolution. This was for a school fundraiser and we had to scramble last minute. Absolutely terrible experience.