Flashbay

Ordered 200 custom USB drives for a product launch and the delivery was two weeks late. The event had already passed by the time they arrived. Customer service kept giving vague updates and never once offered a discount or apology for the delay. Very disappointing for the price we paid.

The drives themselves look decent but the print quality on our logo was noticeably blurry. We sent a high resolution file and the output looked like it was printed at low resolution. Complained to support but they insisted it met their standards. For the amount we spent I expected better.

Ordered branded drives as corporate gifts and was shocked at how flimsy they felt in person. The product photos made them look premium but what arrived felt cheap and plasticky. Several of my colleagues commented on how low-quality they looked compared to what I described ordering.

The sample drive I requested before placing a bulk order looked great. But the actual bulk order came out noticeably different in color. When I compared them side by side the difference was clear. Flashbay said color variation was normal but this was far beyond acceptable variation.

The return and refund process is a nightmare. We had a legitimate defect issue with part of our order and they required so much documentation that by the time we submitted everything the refund window had expired. The product is average at best and the support is worse.

Ordered USB drives as holiday gifts for staff and the delivery arrived after Christmas despite being ordered three weeks in advance. The packaging was also damaged and several drives had cosmetic scratches. Not the impression you want when giving out branded gifts to employees.

I have been waiting three weeks for a response to a warranty claim on a batch of drives that stopped working after minimal use. I have sent four emails and gotten one auto-reply. At this point I have written off the money and moved on to a different supplier who actually supports their products.