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The home inspection was rushed and incomplete. The inspector spent maybe 90 minutes on a 2,400 square foot house and missed obvious water damage near the basement windows that I discovered myself two weeks after closing. When I contacted customer support to raise my concerns, I was told there was nothing they could do. Really disappointing experience.
The electric utility integration sounded great in theory but in practice it just doesn't work reliably. My usage data hasn't synced in over six weeks. I've submitted two support tickets and received generic copy-paste responses both times. The idea behind this platform is good but the execution is seriously lacking right now.
The software interface looks nice in the screenshots but using it day to day is frustrating. Documents take forever to upload, the mobile app crashes constantly on my iPhone, and half the features listed on the website don't seem to actually exist in the product. I feel like I paid for a beta version at full price.
The electric utility data integration was the main reason I signed up and it's the one thing that consistently doesn't work. My utility provider is listed as supported but the connection drops every few days and I have to re-authenticate every single time. Support just keeps telling me to try again later. Not worth the monthly fee.
I scheduled a home inspection two weeks in advance and the inspector no-showed on the day of the appointment. No call, no email, nothing. When I reached out to the company, they said they had a scheduling error and could rebook me for the following week. That cost me a full day off work and nearly caused me to miss my purchase deadline. Completely unacceptable.
I've been locked out of my account for two weeks because the password reset emails never arrive. I've checked spam, contacted support, tried multiple browsers, and nothing works. I have important home documents stored in there that I need access to. The support team keeps saying they've escalated it but nothing has changed. This is really stressful and unacceptable.