Leapin' Lizard Labels

Really disappointed with my experience. I ordered 1,000 product labels and when they arrived, the color was noticeably off from what was shown in the digital proof. The red in our logo came out looking more orange and the whole batch looked faded compared to what I approved. Contacted customer service and they were polite but ultimately said the color variation was within their acceptable tolerance. That tolerance does not work for our brand standards. Won't be returning.

The website made the ordering process seem simple but I ran into constant issues. The file upload kept failing and I had to email my artwork directly to support. Then the proof I received had my text in the wrong font even though I submitted the correct files. It got corrected eventually but it added four extra days to the process. The labels themselves were okay, nothing special. For the price and the hassle, I expected more.

The prints I received for our retail store signage were noticeably blurry on anything with fine text. I provided high resolution files and confirmed this with the proof, but the final product looked like it was printed at a lower DPI than specified. I've used other online print shops that produce sharper results for less money. The signs are hanging in our back office now because I can't put them on the sales floor.

Frustrating experience with their B2B setup process. I was promised a dedicated account manager when I signed up for a business account but ended up just emailing a generic inbox every time I had a question. The people who responded were helpful individually but there was no continuity, I had to re-explain my needs every single time. Pricing was also higher than what I was quoted initially once all the setup fees were added in. Felt a bit like a bait and switch.