The Business Lighting Experts

Really disappointed with my recent order. I purchased a set of decorative Edison bulbs for my dining room pendant lights and two of the four arrived cracked. The packaging was just a plain cardboard box with minimal padding, which seems completely inadequate for glass bulbs. The return process was more complicated than it should have been and I had to submit photos, wait three days for approval, and then pay for return shipping on damaged items. That last part is just wrong.

The bulbs I received were not the same as what was shown in the product photos. I ordered a warm amber glow and got something noticeably cooler in color temperature. The specs on the page said 2700K but what arrived felt more like 4000K. I've been around enough bulbs to know the difference. When I brought this up with customer service they basically told me to trust the spec sheet over my own eyes. Not a great way to handle a legitimate complaint.

Ordered dimmable LED bulbs specifically because the listing said they were compatible with leading edge dimmers. They flicker noticeably at anything below 70% brightness with my Lutron switches, which are very standard. Contacted support and they sent me a PDF troubleshooting guide that was clearly a generic document and didn't address my specific situation. I've since read other reviews with the same complaint so this seems like a known issue they haven't corrected in the product listing.