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The tag arrived and the engraving on one side was noticeably off-center. It looks sloppy and not at all like the preview I approved online. I contacted customer service and they said they'd send a replacement but it's been two weeks and I haven't heard back or received anything. Very disappointed for something this simple.
I ordered what I thought was a stainless steel tag but it started showing rust spots within a month. My dog swims regularly so it does get wet, but a tag marketed as durable shouldn't rust this quickly. The engraving is fine but the material quality is not what I expected based on the product description.
Ordered two tags and only one arrived in the package. The packing slip showed both items were supposed to be included. I submitted a support request with photos of the package and the single tag and waited five days before anyone responded. They eventually sent the missing tag but the whole process was unnecessarily stressful.