Cuemath

Terrible customer service experience. We were charged for a full month even after I submitted a cancellation request two weeks prior. I've sent three emails and called their support line twice and keep getting different answers. Nobody seems to know how to process a refund. The actual tutoring sessions were mediocre at best but the billing nightmare is what really pushed me to leave this review.

I cannot believe how difficult it is to cancel this subscription. I've been trying for six weeks. Every time I call I'm put on hold for 20 or 30 minutes and then transferred to someone who says they'll escalate my case. Meanwhile my credit card keeps getting charged. My daughter stopped using the service after the second session because the tutor was condescending and made her feel stupid.

Do not sign up without reading the fine print on the refund policy. We joined for one month to try it out and after the very first session realized it was not a good fit for our child who needs a slower pace. They refused to issue any refund whatsoever. The tutor also seemed to be reading from a script rather than actually engaging with my daughter. Total waste of money.

Signed up in September and by October I was already regretting it. The tutor assigned to my son missed two sessions in the first month and offered no explanation. When I contacted support they apologized and promised a makeup session that was also eventually cancelled. My son's confidence in math has actually gone down because he feels like he's not worth showing up for. Really disappointing.