This was a nightmare from the second month onward. After the initial excitement of signing my contract, communication basically stopped. I sent fourteen emails over a two-month period and received three responses, all of which were vague. My manuscript sat untouched for eleven weeks. When I finally demanded a refund, they sent me a partial credit toward future services — services I have absolutely no intention of using. I had to dispute the charge through my credit card company. Avoid this company.
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I signed a contract in February and it is now August and my book is still not published. Every deadline they set has been missed without any proactive communication from their side. I have to initiate every single conversation just to find out what stage we're in. The project manager I was assigned was replaced twice without anyone informing me, which caused weeks of lost progress each time. I am exploring legal options at this point. Do not give this company your money.
I want to warn other writers before they make the same mistake I did. Trinity's sales team was charming and made big promises about best-seller campaigns and media outreach. None of it materialized. The marketing package I paid nearly six thousand dollars for included a press release that contained factual errors about my own book — my name was misspelled and the genre was listed incorrectly. When I complained, I was offered a corrected version but the original had already been distributed. I am humiliated and out of pocket.