I paid over four thousand dollars for a publishing and marketing package and honestly feel misled. The marketing consisted of posting my book on their social media page twice and sending one generic email blast. When I asked for performance data or analytics they couldn't produce anything meaningful. I had to chase my account manager for weeks to get basic updates. My book sold fewer than twenty copies in six months. I expected far more for what I spent.
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The editing I received was surface-level at best. My editor corrected spelling and some grammar but completely missed repeated plot inconsistencies I specifically flagged in my notes. When I pointed this out, I was told my package did not include developmental editing — something that was never made clear during the sales call. The upsell pressure to buy additional services afterward felt uncomfortable and unprofessional. I was disappointed given how much I'd read about their services online.
The author support team seemed knowledgeable in our first call but after I paid the package fee, the quality dropped sharply. My support rep gave me incorrect information about distribution timelines twice, which caused my book launch to be delayed by almost a month. I had already sent out invitations to a launch event. The rep apologized but offered no compensation or concrete solution. For the price they charge, the level of expertise should be much higher.