Wild Alaskan Company

Absolutely terrible experience with my wholesale order. I placed a large order for a restaurant pop-up event and was promised delivery within a specific window. The shipment showed up a full day late, completely ruining my event timeline. When I called to complain, the rep was dismissive and kept reading from what sounded like a script. The fish itself was fine quality but none of that matters when your business depends on reliable delivery. I will not be using them for wholesale again.

Worst customer service I've dealt with in a long time. I tried to cancel my subscription before the next billing cycle and followed all the steps on their website. I was still charged the following month. When I reached out, I got a form email response and then silence for a week. Had to dispute the charge with my credit card company. The fish was fine but no product is worth this level of frustration. Stay far away if you value your time and money.

I placed a wholesale inquiry for my small catering business and was completely ignored for two weeks. When someone finally responded, the pricing they quoted was barely better than retail and the minimum order quantities were unreasonable for a small operation like mine. The person I spoke with seemed uninterested in my business and didn't make any effort to work with me. I ended up going with a local distributor who actually wanted my business. Very disappointing.

I ordered as a gift for my parents and the box never arrived. It showed as delivered by FedEx but my parents never received it. I contacted Wild Alaskan and they said I needed to take it up with FedEx directly. That's not how this should work — when you sell a perishable product, you own the customer experience end to end. After several rounds of frustrating back-and-forth, they finally reshipped, but the whole situation was handled poorly. Never again.

I specifically signed up for the mixed seafood box because I wanted variety. For four consecutive months I received almost exclusively salmon. When I contacted them each time, they apologized and said they'd note my preference. Nothing changed. I also found that cancelling required me to call during business hours — you can't do it online, which feels deliberately designed to make it harder to leave. Finally cancelled after getting through on the phone. Won't be back.