Amaze Health

Absolutely terrible experience with their mental health services. I was assigned a counselor and after our second session she abruptly left the practice with no warning or transition plan. No one from Amaze Health contacted me. I found out when I showed up for my appointment and was told she no longer worked there. It took me three weeks and multiple phone calls to get reassigned to someone new. For people dealing with mental health issues, this kind of disruption is genuinely harmful.

Billing is an absolute nightmare. I was quoted one price during my visit and received a bill that was nearly three times higher. When I called to dispute it, I was transferred four different times and eventually disconnected. This happened twice. I finally submitted a written complaint and heard nothing for over a month. The actual medical care was fine but I would avoid this place purely because of how dysfunctional their billing department is.

I have never in my life dealt with such a disorganized clinic. I had a referral sent over from my previous doctor and Amaze Health lost it. I had to call my old provider to resend it three separate times. Meanwhile my appointment kept getting pushed back. When I finally got in, the intake nurse had none of my medical history even though I had uploaded everything through their portal. I left without being seen because they said they couldn't treat me without the records. A complete waste of my time.

The doctor I saw at Amaze Health dismissed every concern I raised. I came in with persistent fatigue and joint pain and he told me I was probably just stressed and should sleep more. No labs, no follow-up, nothing. A few months later I found out through another provider that I have an autoimmune condition that should have been caught much earlier. I'm not saying Amaze Health directly caused the delay, but the lack of thoroughness was inexcusable.

I scheduled a telehealth appointment with one of their doctors and was kept waiting online for 35 minutes before anyone connected. When the doctor finally joined, the audio kept cutting out and we had to restart the call twice. By the time we got a stable connection, the appointment was nearly over and I barely had time to explain why I was there. I was charged the full appointment fee. When I asked for a partial refund or a follow-up at no charge, I was denied. Completely unacceptable.

I want to warn anyone considering this medical group to think twice. I was a patient for almost a year and during that time my doctor was replaced three times without any communication from the clinic. Each new doctor had to start from scratch because notes were not transferred properly. I had to repeat my entire medical history over and over. No continuity of care whatsoever. I finally switched to another provider and the difference is night and day.