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I placed an order, sent in my valid prescription, and two weeks later received an email saying they couldn't process it due to 'verification issues.' No further explanation. I had already gone without my medication for two weeks waiting. Ended up having to rush to a local pharmacy and pay full price. Completely unacceptable.
Ordered veterinary medication for my senior dog who was in pain. The order confirmation came through fine but then nothing for three weeks. When I finally got a response they said there was a supply issue and offered to substitute a different brand without consulting my vet. I cancelled and will never use this service again.
I've tried to place an order three times. Each time the checkout process fails at the payment stage and I get a vague error message. Called their support line twice and sat on hold for over 30 minutes each time before hanging up. Sent two emails with no response. How is this company still operating?
Received the wrong dosage of my medication. I ordered 10mg tablets and received 5mg. When I contacted them they asked me to return the product at my own expense before they would reship. Returning medication internationally is not simple and they showed zero flexibility. This error could have had serious health consequences.
This was my first and last time using this pharmacy. I ordered a three-month supply of Atorvastatin and was charged immediately. Six weeks later nothing had arrived. Tracking showed the package stuck in customs for 20 days with no movement. They refused to issue a refund until it was officially declared lost which takes another 30 days apparently.