Core company details visible to potential customers.
Filter feedback by rating to isolate strongest and weakest experiences.
My order took over five weeks to arrive and when I contacted customer service I kept getting generic email responses with no real information. When the package finally showed up, one of the two medications I ordered was missing. Getting a refund has been a nightmare and I'm still waiting after three weeks of back and forth.
The website looked professional and the CIPA badge gave me confidence but the reality was disappointing. Shipping was slower than advertised, and when I tried to call customer service the wait times were absurdly long. The medication itself seemed fine but the overall experience was frustrating.
Ordered Methotrexate which I need for my rheumatoid arthritis. The order was delayed twice with no proactive communication from them. I had to chase them down each time. Eventually arrived but I had missed two doses by then which caused a flare-up. The savings aren't worth the stress and health risk.
I ordered my cat's flea and heartworm prevention medications through their vet pharmacy. One item arrived fine but the other never showed and I got no notification. After a week of emails they admitted it was out of stock and would have been nice to know that upfront. Wasted a lot of time I didn't have.
I ordered Pantoprazole and Metoprolol together. The Metoprolol was backordered and they split-shipped without telling me. The second package arrived over a month after the first. I had to call my doctor to get an emergency local prescription to bridge the gap. The company needs much better communication systems.