COPYTROPHY

I ordered a set of plaques for our school's athletic banquet three weeks before the event and they still hadn't arrived two days before. I had to call the school and explain why we had no awards. Customer service gave me a tracking number that didn't work and then stopped responding to my emails. Extremely disappointed.

The collectible figurine I ordered arrived with a broken base. It was wrapped in a single layer of bubble wrap inside a box that was way too big with no filler. I sent photos immediately and was told a replacement would ship within five business days. It's been three weeks and nothing. Still waiting.

The sporting goods I ordered looked nothing like the photos on the website. The color was completely different and the material felt cheap. I reached out asking for a return label and was told I would have to pay return shipping which was almost as much as the item itself. Not worth the headache.

Ordered championship rings for our softball team as keepsakes. The sizing chart on the site was inaccurate and nearly half the rings didn't fit anyone on the team. Customer service offered a store credit instead of an exchange. Why would I want store credit for a shop that can't get sizes right?

The medal ribbons I ordered for a kids' track event were the wrong color. I ordered red, white, and blue and received all gold. When I brought this up they said it was a fulfillment center error and offered a 10% discount on a future order. I don't want a discount — I want the right product.

I ordered custom trophies with our team logo and paid extra for logo printing. When they arrived the logos were blurry and one was off-center. I sent clear high-resolution files. The rep I spoke to said it might have been a file compatibility issue — but nobody reached out before printing to flag the problem. Very unprofessional.