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Ordered 200 custom USB drives for a product launch and the delivery was two weeks late. The event had already passed by the time they arrived. Customer service kept giving vague updates and never once offered a discount or apology for the delay. Very disappointing for the price we paid.
Absolute disaster. We received drives with the wrong logo printed on them. When I contacted support they said they would fix it but wanted us to ship everything back at our own cost. For a bulk order that is completely unacceptable. We ended up having to source replacement items elsewhere at the last minute.
The drives themselves look decent but the print quality on our logo was noticeably blurry. We sent a high resolution file and the output looked like it was printed at low resolution. Complained to support but they insisted it met their standards. For the amount we spent I expected better.
Out of 150 drives ordered, 22 of them failed to be recognized by computers. That is nearly a 15 percent failure rate which is outrageous for a product marketed to businesses. Customer service was slow to respond and the replacement process took an additional three weeks. Never again.
The ordering process was confusing and I accidentally selected the wrong capacity. When I tried to change the order within an hour of placing it I was told it had already been processed and changes were not possible. The drives arrived fine but the whole experience left a bad taste.
Ordered branded drives as corporate gifts and was shocked at how flimsy they felt in person. The product photos made them look premium but what arrived felt cheap and plasticky. Several of my colleagues commented on how low-quality they looked compared to what I described ordering.
Spent over a thousand dollars on a bulk order and the tracking information was never updated after the initial shipping confirmation. Had to contact customer service four times before anyone gave me a real status update. The drives arrived eventually but the communication was absolutely terrible.
The sample drive I requested before placing a bulk order looked great. But the actual bulk order came out noticeably different in color. When I compared them side by side the difference was clear. Flashbay said color variation was normal but this was far beyond acceptable variation.