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Absolute disaster of an experience. Placed an order, received a confirmation email, and then nothing for ten days. When I finally reached someone via email — because the phone line just rings and rings — they told me the item was out of stock. Why was it listed as available? Why didn't anyone contact me? I canceled and went to Amazon. Never again.
I ordered a cycling jacket that was listed as in stock. Two weeks go by and nothing. I emailed and got a generic auto-response. Called the number on the website and nobody answered. Eventually I disputed the charge with my credit card company and got my money back that way. The product never arrived and I never got a real explanation.
Ordered four tires and received only two. The packing slip showed all four. I've been trying to resolve this for three weeks. Each time I email I get a different person who asks me to re-explain the situation from scratch. Nobody seems to have notes from previous conversations. This level of disorganization is unacceptable for a business of this size.
I ordered a cycling kit — jersey and shorts — and the sizing was way off from what the chart indicated. The medium shorts fit more like an XS. When I asked about returning them, I was told I'd have to pay return shipping which costs almost as much as the shorts themselves. That's a terrible return policy and I feel like the customer is just stuck holding the bag.
Received a tire that was clearly used. There was dirt in the tread and the bead showed wear marks. I paid full price for what should have been a new product. When I sent photos to customer service they offered me a 10% discount to keep it. I don't want a discount — I want the new tire I paid for. Ended up disputing with my bank.
I placed an order in early March and it's now late April. No product, no meaningful updates, and no real human communication. Every email response I receive is clearly templated and doesn't address my specific questions. I've asked four times for a refund and keep getting told it's being processed. Still no money back. I'm now disputing through PayPal.
This was my first and last order with Bike Tires Direct. The tire I received had a small but visible slash in the sidewall — completely unusable out of the box. When I reported it with photos, I was told to 'inspect items upon receipt before use,' as if I should have caught a manufacturing defect before even opening the packaging. Terrible response and zero accountability.