Core company details visible to potential customers.
Filter feedback by rating to isolate strongest and weakest experiences.
Ordered two tires over three weeks ago and only one arrived. I contacted customer support and was told the second tire was backordered — nobody emailed me about this at the time of purchase. I had to chase them down to find out. Still waiting for the second tire with no clear ETA. Really frustrating when you're trying to get your bike ready for spring riding season.
The tire I received was not the one I ordered. I ordered a 700x32c and received a 700x28c. The box even had the correct size printed on it but the tire inside was wrong. Getting a replacement has been a headache — I've sent three emails and only heard back once. Still unresolved after two weeks.
The tires themselves were fine when they finally arrived, but the shipping took 16 days for standard ground — within the continental US. No real updates from tracking during that time. I had a ride event I was prepping for and the tires showed up five days after the event was over. Not what I'd call a reliable purchasing experience.
My order was split into two shipments without any notice. The first arrived fine. The second tracking number they sent me doesn't work — it shows no information whatsoever. It's been eight days since that second label was supposedly created. I have no idea if the rest of my order is coming or not. Communication from the company has been poor.
The checkout process on the website is clunky and it double-charged me. Getting the duplicate charge reversed took nearly two weeks and required me to send screenshots of my bank statement. The actual tire I ordered was fine, but dealing with the billing issue was incredibly stressful and time-consuming. Sort out your payment system.
Ordered a set of tubes and a floor pump. The tubes arrived but the pump was missing from the box. The box itself didn't look tampered with, so it seems like a packing error. I've contacted them twice and been told someone will follow up. It's been ten days and no follow-up. At this point I just want either the pump or my money back for that item.