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The electric utility integration sounded great in theory but in practice it just doesn't work reliably. My usage data hasn't synced in over six weeks. I've submitted two support tickets and received generic copy-paste responses both times. The idea behind this platform is good but the execution is seriously lacking right now.
Our home inspection report contained errors about another property. Someone else's roof condition and plumbing notes were mixed into our report. When we flagged it, the company took five days to send a corrected version. By that time we had already shared the wrong report with our lender. This is a serious data and quality control failure.
The software interface looks nice in the screenshots but using it day to day is frustrating. Documents take forever to upload, the mobile app crashes constantly on my iPhone, and half the features listed on the website don't seem to actually exist in the product. I feel like I paid for a beta version at full price.
My experience with the home inspection service was average at best. The inspector seemed competent but the report was vague in places where I needed specifics. Phrases like 'monitor for future issues' aren't helpful when you're trying to negotiate with a seller. I expected more actionable detail for what I paid.
Terrible customer service from start to finish. I signed up for the home management software and was promised onboarding support. Nobody ever reached out. I spent hours trying to figure out the platform myself and eventually gave up. Requested a refund within the first week and was denied because apparently the 7-day trial period had technically ended by one day. Awful experience.
The electric utility data integration was the main reason I signed up and it's the one thing that consistently doesn't work. My utility provider is listed as supported but the connection drops every few days and I have to re-authenticate every single time. Support just keeps telling me to try again later. Not worth the monthly fee.
The home inspection was fine but nothing special. The inspector was professional and on time, but the digital report felt like a template with our address dropped in. I've seen more thorough inspections done by smaller local companies for less money. The platform itself is decent for storing documents but I wouldn't go out of my way to recommend it.
I cannot believe how poorly this company handles billing. I was charged twice in one month and when I called to get it resolved, the representative was rude and dismissive. It took over three weeks and four separate calls to get a refund processed. The software itself is also buggy and slow. I've switched to a competitor and won't be coming back.