Absolute nightmare. They came out to fix a leaking pipe under my house and after they left the leak was worse than before. I had to call a different plumber to come fix what they broke. When I tried to get a refund or at least a callback from management, I got nothing but voicemail. Spent over $400 for a problem that got worse. Avoid at all costs.
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I scheduled an appointment a week in advance for a gas line inspection. On the day of the appointment, nobody showed up. I called and was told the technician had called in sick and nobody had bothered to let me know. They rescheduled me for five days later. That appointment was also missed. I gave up and found someone else. Completely unreliable.
I hired Plumb Professionals to fix a gas pressure issue on my outdoor grill line. The technician was here for 20 minutes, replaced one fitting, charged me $285, and the problem came back within a week. When I called to have them return under any kind of warranty or guarantee, I was told the work had no warranty. That is completely unacceptable and I feel ripped off.
Plumb Professionals installed a new toilet for me and the very next morning I noticed water pooling around the base. They came back out and said the wax seal had failed and blamed it on my 'uneven floor.' They then quoted me another $175 to fix what should have been done right the first time. I refused and hired someone else who fixed it properly for less. Total lack of accountability.