I had Safe Streets install a full home security system last month and I could not be happier. The technician, a guy named Derek, showed up right on time and walked me through every single component before he even started drilling holes. He answered all my questions without making me feel rushed. The cameras are crystal clear even at night and the motion sensors have been perfectly calibrated — no false alarms from my dog like I was worried about. The app is intuitive and I love being able to check in on my front door while I'm at work. Highly recommend.
Customer Reviews
Filter feedback by rating to isolate strongest and weakest experiences.
We recently moved into a new neighborhood and wanted to feel safer right away. Safe Streets sent out a consultant who did a free walk-through of our property and suggested a package that fit both our needs and our budget. Installation was done in about three hours and everything worked perfectly from day one. I especially love the doorbell camera — the video quality is excellent and the two-way audio is super clear. My husband and I feel so much more at ease now, especially when I'm home alone. This company really delivered.
Overall a solid experience with Safe Streets. The sales rep was knowledgeable and didn't push unnecessary add-ons, which I appreciated. Installation went smoothly and the technician cleaned up after himself, which is more than I can say for some contractors I've dealt with. The control panel is easy to use and the monitoring service has already caught one attempted break-in at my back gate and alerted me immediately. Only reason I'm not giving five stars is that the scheduling took a bit longer than expected — about 10 days to get an appointment. But once they were here, everything was great.
Safe Streets has been protecting our home for two years now and I cannot imagine life without it. We had a minor issue with one of the door sensors last winter and their customer support team had a replacement shipped within 48 hours at no charge. The monitoring center once called me before I even noticed an alarm had triggered — I'd accidentally left a window open and the wind set it off, but they were already on the line checking in. That kind of responsiveness is exactly why I pay for a monitored system. Five stars without hesitation.
Had a great experience getting an outdoor camera system set up by Safe Streets. The cameras cover all angles of my property and the night vision is seriously impressive. I can see license plates on cars parked across the street. The technician was professional and took the time to show me the best placement for coverage. The mobile app works well, though it occasionally takes a few seconds to load the live feed which can be a little annoying. Still, the product quality is high and I feel much more confident about the security of my home.
I'm a single mom and home security has always been important to me. Safe Streets made the whole process easy and stress-free. The woman I spoke with on the phone took time to understand my situation and recommended a package that had everything I needed without upselling me on things I didn't. The installer was respectful and explained each device as he put it in. My kids actually think the system is cool and have learned how to arm and disarm it without any trouble. I sleep better now knowing we're protected.
I run a small business out of my garage and I needed something more than just a basic home setup. Safe Streets customized a commercial-grade system for me that includes indoor cameras, motion-activated flood lights, and a smart lock on the garage door. The installation team was professional and efficient. They even ran the cables through the walls so nothing was exposed. It's been six months and I've had zero issues. Anytime I have a question their support line picks up quickly. This is a company that actually cares about the customer.
Safe Streets installed a security system for my elderly mother's home and it's given the whole family a lot of peace of mind. The medical alert add-on was something the sales rep mentioned and I'm so glad we got it. The system is simple enough for my mom to use and the large-button keypad is a nice touch. The technician was patient with her and made sure she felt comfortable before he left. I knocked off one star because the monthly monitoring fee is a bit higher than some competitors, but the service quality justifies it.