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Service is mediocre at best. My electric rates were raised twice in six months with only a short notice letter. The explanation given was vague and when I asked for a detailed breakdown, customer service couldn't provide one. I'm actively looking at other providers in my area.
Signed up for the budget billing plan to avoid big seasonal swings in my bill. Sounds great in theory but the reconciliation at the end of the year hit me with an unexpected $400 charge. I wasn't properly informed about how the reconciliation worked. They need to be much clearer upfront.
The initial setup process was a nightmare. Multiple departments gave me conflicting information about what was needed to connect service at my new home. It took almost three weeks to get power turned on when I was told it would take three to five days. Not a great first impression at all.