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I signed up for the wellness program and paid upfront for three months. After two sessions my assigned coordinator left the company and I was never reassigned. I had to call multiple times just to get someone to acknowledge the issue. I eventually gave up and am still trying to get a partial refund. Awful customer service.
Paid over $80 for a sleep clinic consultation and was essentially just told to take melatonin and reduce screen time. That's not specialized advice, that's basic Google search info. I expected a personalized and science-backed plan. Felt like a total waste of money and time.
I was charged twice for the same order and it took over a month and four separate emails to get one of the charges reversed. The billing department is completely disorganized. I love the idea of this store but the back-end operations are a mess. I won't be ordering online again.
I enrolled in the sleep clinic program based on online reviews and was really let down. The appointment was rushed, barely 25 minutes, and the specialist seemed distracted. The follow-up call never happened despite being promised. My insomnia is just as bad as before. I feel like I wasted $120.
I returned a supplement that made me feel sick and was told I would receive a refund within 7 to 10 business days. It has now been six weeks and nothing. I've called three times and each time I'm told it's being processed. This is unacceptable and I'm disputing the charge with my bank.
Spent $45 on a CBD oil for my senior dog's arthritis and saw absolutely zero improvement after a full month of consistent use. When I reached out to ask for guidance, I was told to just keep using it. No alternative product suggestions, no dosage adjustment advice, nothing. I expected more from a pet wellness specialist.