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I ordered online and it took nearly three weeks to receive my vitamins. When they finally arrived, one of the bottles was cracked and leaking inside the packaging. Customer service took forever to respond and only offered me store credit, not a refund. Very disappointing experience for a first-time customer.
The cannabis store has decent product but the staff seemed undertrained and gave me conflicting information about THC content on two different products. I ended up buying something that was way stronger than I expected based on their recommendation. I wish they would invest more in employee education.
Bought CBD oil for my dog after a glowing recommendation from a friend. The product arrived without any dosing instructions and the website FAQ was no help. When I called the store, I was put on hold for 20 minutes and then disconnected. Not acceptable for a product where correct dosing actually matters for a pet's safety.
The wellness program feels very cookie-cutter. I told them I had specific dietary restrictions and health goals and the plan they gave me looked almost identical to what a friend of mine received. I don't think they're actually customizing anything. Just recycling templates and calling it personalized.
The pet CBD treats I bought made my dog lethargic and unusually sleepy. I understand CBD can have that effect but there was zero warning on the packaging about starting with a lower dose for smaller breeds. I had to call my vet in a panic. Please do better with product labeling.
The in-store experience was fine but their website is a disaster. Product descriptions are vague, lab reports are either missing or outdated, and the checkout process glitched on me twice. For a CBD company, third-party lab transparency is essential. Right now they're falling short.
I tried to cancel my wellness program subscription after the first month and it was nearly impossible. The cancellation page didn't work, the phone line had a 40-minute wait, and the chat feature was offline. I ended up getting charged for a second month before anyone helped me. Shady subscription practices.