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The medication I received was legitimate and the price was lower than my US pharmacy but the whole process felt disorganized. They asked me to resend my prescription twice saying the first two uploads were unclear. Their website upload tool is really outdated. For people with straightforward needs it might be fine but I had a bumpy ride.
Received the wrong dosage of my medication. I ordered 10mg tablets and received 5mg. When I contacted them they asked me to return the product at my own expense before they would reship. Returning medication internationally is not simple and they showed zero flexibility. This error could have had serious health consequences.
I ordered my cat's flea and heartworm prevention medications through their vet pharmacy. One item arrived fine but the other never showed and I got no notification. After a week of emails they admitted it was out of stock and would have been nice to know that upfront. Wasted a lot of time I didn't have.
This was my first and last time using this pharmacy. I ordered a three-month supply of Atorvastatin and was charged immediately. Six weeks later nothing had arrived. Tracking showed the package stuck in customs for 20 days with no movement. They refused to issue a refund until it was officially declared lost which takes another 30 days apparently.
The prices are genuinely competitive and I understand the appeal. But the customer service infrastructure is just not there to support the volume of customers they seem to have. I waited four days for a response to a simple question about my order status. For people who depend on timely medication delivery this is a real problem.
I ordered Pantoprazole and Metoprolol together. The Metoprolol was backordered and they split-shipped without telling me. The second package arrived over a month after the first. I had to call my doctor to get an emergency local prescription to bridge the gap. The company needs much better communication systems.