LGA Airport Parking

Really disappointed with my experience. I reserved a spot online and when I arrived they told me the lot was full and my reservation didn't guarantee a space. I had a flight to catch and had to scramble to find parking elsewhere. I missed my flight and had to rebook. I called customer service after and got nothing but excuses. I would not recommend relying on this place for anything time-sensitive.

I used their travel agency to book a trip to Las Vegas and felt like I was being upsold at every turn. The agent pushed add-ons I didn't ask about and when I got to the hotel the room was nothing like what was described. I tried calling the agency to sort it out and was told there was nothing they could do since the booking was already confirmed. Very frustrating experience and I wish I had just booked directly.

The travel agency quoted me one price on the phone and then charged me a different amount when I went to finalize the booking online. When I called to ask about the discrepancy I was told the phone price was an estimate and not guaranteed. That kind of bait and switch is not okay. I ended up canceling and booking elsewhere. Very shady business practice and I'll be warning friends and family to stay away.

The shuttle drivers are friendly but everything else about this operation is a mess. The lot is poorly marked and I drove around for 15 minutes trying to figure out where to leave my car. The check-in process was slow because they only had one person working the booth during a busy Monday morning. For the price they charge you'd expect a more professional setup. Probably won't be back.