Magnetic North Travel

This was a disaster from beginning to end. The travel agent I worked with gave me incorrect visa information for my trip to Russia and I nearly couldn't board my flight. I had to scramble at the airport for over three hours. When I got home and asked for a partial refund for the stress and the extra fees I incurred, I was told the visa responsibility was mine. I understand that technically but a travel agency should know better. Absolutely unacceptable.

I prepaid in full for a group tour to Svalbard that was cancelled six weeks before departure. I completely understand cancellations happen but getting my refund has been a nightmare. I've been waiting four months, made seven phone calls, and sent countless emails. I keep getting told the refund is processing. At this point I've filed a dispute with my credit card company. The lack of communication and accountability is shocking for a company at this price point.