Blu Technology LLC

Absolute nightmare experience. The salesperson promised the system would be installed within a week. Three weeks went by and nobody showed up. When I finally got someone on the phone, they said there was a 'scheduling conflict' and rebooked me. That appointment was also missed. I eventually demanded a refund and had to dispute the charge with my credit card company. Stay far away.

I signed a contract for a water purification system and was told it included free annual filter replacements. When I called to schedule the first replacement, they said that feature was no longer offered and I'd have to pay $200 for the service. When I referenced my contract they put me on hold for 45 minutes and then disconnected the call. This company's customer service is a complete joke.

This was hands down the worst home service experience I've ever had. The salesman was incredibly pushy and misrepresented what was included in the package. When the installer came, he was two hours late with no notice and left without cleaning up the mess. The system itself made a loud humming noise all night and when I called about it the next morning, they said it was 'normal.' It was not normal. I want my money back.

Do not trust this company with your money. They charged my card twice for the same order and I've been fighting to get the duplicate charge reversed for over six weeks. Every time I call I get a different story. One rep says it's being processed, another says they have no record of the dispute. I've now filed a complaint with the BBB. Absolutely fraudulent billing practices.

Ordered a replacement filter cartridge three months ago and it never arrived. I've called customer service six times, been told it's 'on the way' every single time, and still nothing. Meanwhile my purification system is running with an expired filter because I have no other option. I've given up waiting and ordered a compatible part from another company. Blu Technology has completely lost my trust and my business.