Core company details visible to potential customers.
Filter feedback by rating to isolate strongest and weakest experiences.
Ordered batting gloves and a helmet for my grandson. The helmet arrived but the gloves never came. I contacted support four times over six weeks. Each time someone told me it was on the way. Eventually I just disputed the charge with my credit card company. Do not waste your time or money here.
The trophy itself looked okay but the engraving had two typos in it — including the player's name spelled wrong. I caught it immediately and contacted them for a correction. They did send a replacement but the whole ordeal took an extra two weeks and cost me stress I didn't need heading into the tournament weekend.
I paid for expedited shipping and the order arrived nine days late. By that point the event it was meant for had already passed. When I asked for a refund on the shipping cost they told me expedited shipping is non-refundable under their policy. The policy wasn't clearly disclosed at checkout. Very shady.
The sporting goods I ordered looked nothing like the photos on the website. The color was completely different and the material felt cheap. I reached out asking for a return label and was told I would have to pay return shipping which was almost as much as the item itself. Not worth the headache.
I've been trying to get a refund for over two months now. My order was cancelled by them due to an out-of-stock issue but the money was never returned to my account. I've called, emailed, and even tried their live chat. Every agent says it's being processed. My bank is now involved. Avoid this company entirely.
Ordered championship rings for our softball team as keepsakes. The sizing chart on the site was inaccurate and nearly half the rings didn't fit anyone on the team. Customer service offered a store credit instead of an exchange. Why would I want store credit for a shop that can't get sizes right?
The vintage pennant I ordered was described as being in excellent condition. What arrived had a faded corner and a small tear along one edge. It wasn't unusable but definitely not what the listing said. I felt misled by the description. The item was priced as if it were flawless.
Placed an order in early October for holiday gifts. The website said items were in stock. By mid-November I hadn't heard anything so I reached out. Turns out the items were backordered and no one had bothered to tell me. Christmas came and went with no delivery and no explanation. Absolute disaster.