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The checkout process on the website is clunky and it double-charged me. Getting the duplicate charge reversed took nearly two weeks and required me to send screenshots of my bank statement. The actual tire I ordered was fine, but dealing with the billing issue was incredibly stressful and time-consuming. Sort out your payment system.
I placed an order in early March and it's now late April. No product, no meaningful updates, and no real human communication. Every email response I receive is clearly templated and doesn't address my specific questions. I've asked four times for a refund and keep getting told it's being processed. Still no money back. I'm now disputing through PayPal.
I've ordered from here twice. First time was great — fast shipping, right product, good price. Second time was a mess. Wrong tire sent, took two weeks to get the correct one, and nobody apologized or offered anything for the inconvenience. Inconsistency is the real problem here. You don't know which version of the company you're going to get.
Ordered a set of tubes and a floor pump. The tubes arrived but the pump was missing from the box. The box itself didn't look tampered with, so it seems like a packing error. I've contacted them twice and been told someone will follow up. It's been ten days and no follow-up. At this point I just want either the pump or my money back for that item.
This was my first and last order with Bike Tires Direct. The tire I received had a small but visible slash in the sidewall — completely unusable out of the box. When I reported it with photos, I was told to 'inspect items upon receipt before use,' as if I should have caught a manufacturing defect before even opening the packaging. Terrible response and zero accountability.