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IngramSpark made my self-publishing journey incredibly smooth. Their publishing platform was intuitive and the print quality of my novel exceeded my expectations. The distribution network got my book into stores I never thought possible for an indie author. Customer service was responsive when I had questions about royalties.
The editing team at IngramSpark really helped polish my memoir. They caught inconsistencies I missed and provided valuable feedback on structure. While the turnaround time was a bit longer than expected, the quality of work was worth the wait. Would recommend their editing services to other authors.
Their author support team went above and beyond to help me navigate the publishing process. As a first-time author, I was overwhelmed, but they provided step-by-step guidance and answered all my questions patiently. The marketing consultation helped me develop a solid launch strategy for my cookbook.
Extremely disappointed with the publishing process. My book has been stuck in review for over 6 weeks with no clear timeline. Every time I contact support, I get a different representative who seems unfamiliar with my case. The lack of communication is unprofessional for a company of this size.
Terrible editing service. They completely missed obvious grammatical errors and actually introduced new mistakes into my manuscript. When I pointed this out, they were defensive and unwilling to fix their errors without additional charges. Wasted $800 and had to hire another editor to clean up their mess.
The marketing services were a complete waste of money. They promised targeted campaigns but I saw zero increase in sales or visibility. Their marketing specialist rarely responded to emails and the monthly reports were vague and unhelpful. Save your money and do your own marketing.
Mixed experience with their author support. While some representatives were helpful, others seemed rushed and provided conflicting information about royalty payments. The online portal is confusing and outdated. They need better training for their support staff.
Nightmare experience with their publishing platform. Multiple technical glitches caused delays and my book cover was completely distorted in the final print. When I requested reprints, they charged me additional fees claiming it was my fault. Their quality control is non-existent.