J.C. Taylor Insurance

I was trying to use J.C. Taylor's auto broker service to locate a specific classic car and the experience was terrible. The representative I worked with seemed disinterested and barely followed up after our initial conversation. I had to chase them down for updates and when they did respond the options they presented had nothing to do with what I described. Wasted two months with this service and ended up finding the car on my own through other channels. Very unprofessional.

Used the auto broker service hoping for a smooth experience buying a collector car and ended up frustrated throughout. Communication was inconsistent, timelines were never met, and at one point I wasn't sure if anyone was actually working on finding the car I requested. The one option they did present had undisclosed rust issues that I discovered during my own inspection. I expected a specialist broker to do better due diligence than this.

Had a policy with J.C. Taylor for my 1960 Pontiac Bonneville and ran into serious issues when I tried to transfer the policy after gifting the car to my son. The process was confusing, the paperwork requirements were never clearly explained, and there was a gap in coverage during the transfer that nobody warned us about. Luckily nothing happened during that time but the lack of transparency about the process was really concerning for a company that specializes in valuable collector cars.

Paid my premium for over two years without a single claim and when a garage fire damaged my 1968 Shelby GT500 they treated me like a suspect instead of a customer. They sent an investigator, delayed the process for months, and the settlement offer they finally made was insulting given the documented value of the car. I had to threaten legal action before they came anywhere close to a fair number. No collector car owner should have to go through what I experienced.

The coverage options for my 1961 Lincoln Continental are good and the agreed value concept works well in theory. My frustration is with the mileage restrictions which were not clearly explained when I signed up. I unknowingly exceeded my annual mileage limit by a small amount and was told it could affect my claim coverage. This should be communicated much more clearly upfront. I feel like the policy has hidden traps that they don't volunteer information about.