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The shuttle drivers are friendly but everything else about this operation is a mess. The lot is poorly marked and I drove around for 15 minutes trying to figure out where to leave my car. The check-in process was slow because they only had one person working the booth during a busy Monday morning. For the price they charge you'd expect a more professional setup. Probably won't be back.
Used the travel agency to book a cruise out of Miami and the booking process was fine, but the agent gave me incorrect information about the embarkation time. We showed up at the wrong time and nearly missed the ship. When I brought this up afterward the agency said it was the cruise line's fault for changing the time, but I received no update from anyone. A little more attention to detail would go a long way.
I don't usually write reviews but I feel like people need to know about this. My car had a dead battery when I returned from my trip. I asked the staff if anyone had been in my car or left the lights on and they denied any responsibility. The car was perfectly fine when I left it. They wouldn't help me jump start it and told me to call a tow. I had to pay $180 out of pocket. This place is a nightmare and I will never use them again.