PuppyPad

Dropped my dog off at the kennel for five days and picked him up with a noticeable limp that wasn't there when I left him. When I asked what happened, nobody could give me a straight answer. They just kept saying he was fine during his stay. Took him to my vet the next day and he had a minor sprain. I'm not saying they were negligent but the lack of transparency is unacceptable. Won't be back.

Bought a bag of premium kibble here that was supposed to be fresh stock. Got home and noticed the expiration date was two months away but the bag had clearly been opened and resealed with tape. When I called to report it they offered me store credit, not a refund. Sketchy inventory management and poor customer service response. I'll order online from now on.

The kennel smelled terrible when I went for a tour before boarding my dog. I'm not talking about normal dog smell, I mean it was genuinely overwhelming even near the entrance. The staff seemed unbothered by it. I decided not to board my dog there but I'm giving two stars because the receptionist was at least friendly. Cleanliness has to be the priority in a kennel environment.

I had high hopes for the dog trainer after reading reviews online but my experience was very different. The trainer spent most of each session on her phone between demonstrations and gave very little individual attention. My dog made zero progress over four sessions. When I asked for a partial refund she became defensive. The manager was not helpful either. Disappointing all around.

The kennel lost my dog's medication. I left detailed instructions and a week's supply of heart pills with the front desk and when I picked my dog up they told me they couldn't locate the remaining doses. My dog missed two days of medication because of their carelessness. The staff apologized but showed no urgency about the situation. This could have been a serious health emergency.

Bought several items from the pet store including a crate that broke within three weeks of normal use. The plastic latches on both doors cracked simultaneously. When I brought it back with the receipt, I was told that crates are not covered under their return policy because they're considered 'structural items.' That policy is nowhere on the receipt or on the website. Very frustrating experience.

The kennel staff forgot to feed my cat her prescription diet and gave her the communal food instead. My cat has IBD and this caused a flare that required a vet visit after I picked her up. I have the food clearly labeled and left written instructions. They apologized and offered a ten percent discount on a future stay, which I found insulting given what happened. I will not be returning.