Radical Tea Towel

My package arrived completely crushed. The towel inside was wrinkled beyond repair and the cardboard insert was destroyed. It's clear the packaging is not designed to survive international shipping. I needed this for a gift and had to scramble to find something else last minute. The company offered me a 10% discount on my next order as compensation, which feels like a joke.

Decent product but the shipping situation is a mess. I ordered two towels and only one arrived. The invoice showed both items were supposedly sent together. Getting a resolution has been a back-and-forth nightmare. The towel I did receive is fine quality but I'm still waiting on the second one after nearly a month. Not worth the hassle for US customers.

The checkout process charged me in GBP without making it obvious during the transaction. By the time I noticed the exchange rate, I'd paid significantly more than I budgeted for. The towel itself is okay but not exceptional. I felt misled by the pricing display on the website and won't be ordering from an overseas shop without triple-checking currency again.

Ordered in plenty of time for a holiday gift based on the estimated delivery window shown at checkout. The order arrived two weeks late, long after I needed it. Customer service was slow to respond and when they did they just apologized without offering any real solution. I had to buy a replacement gift locally. Very frustrating experience.

The design I ordered was listed as in stock but after placing my order I received an email saying it was backordered with no clear timeline. I asked to substitute a different design and the customer service team took five days to respond. By that point I just wanted a refund. The refund was eventually processed but the whole experience was unnecessarily complicated.

The tea towels themselves are cute and the designs are creative. My issue is purely with the international shipping cost and time. I paid nearly as much for shipping as I did for the product, and it still took two and a half weeks. For a small gift item this feels excessive. If they ever partnered with a US distributor I'd order regularly.

Received the wrong item entirely. I ordered a specific design and got something completely different. When I reached out with a photo they acknowledged the error but asked me to ship the wrong item back at my expense before they'd send the correct one. That is completely unreasonable for a company mistake. I ended up just keeping the wrong towel and eating the loss.

I gifted one of these towels to a friend who is a big tea enthusiast and she was underwhelmed. The print started to crack after just a couple of washes, which is not something you expect from a premium-priced item. I was embarrassed that the gift deteriorated so quickly. The initial quality seems good but it doesn't hold up to regular use.