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Bought CBD oil for my dog after a glowing recommendation from a friend. The product arrived without any dosing instructions and the website FAQ was no help. When I called the store, I was put on hold for 20 minutes and then disconnected. Not acceptable for a product where correct dosing actually matters for a pet's safety.
I was charged twice for the same order and it took over a month and four separate emails to get one of the charges reversed. The billing department is completely disorganized. I love the idea of this store but the back-end operations are a mess. I won't be ordering online again.
The wellness program feels very cookie-cutter. I told them I had specific dietary restrictions and health goals and the plan they gave me looked almost identical to what a friend of mine received. I don't think they're actually customizing anything. Just recycling templates and calling it personalized.
Visited the cannabis section for the first time and while the selection was decent, the atmosphere was a bit unwelcoming. The staff member seemed annoyed by my questions, which were pretty basic. For a store trying to normalize cannabis use, they should work on making first-timers feel more comfortable.
I enrolled in the sleep clinic program based on online reviews and was really let down. The appointment was rushed, barely 25 minutes, and the specialist seemed distracted. The follow-up call never happened despite being promised. My insomnia is just as bad as before. I feel like I wasted $120.
The pet CBD treats I bought made my dog lethargic and unusually sleepy. I understand CBD can have that effect but there was zero warning on the packaging about starting with a lower dose for smaller breeds. I had to call my vet in a panic. Please do better with product labeling.
Bought a couple of CBD protein bars and they tasted pretty bad, kind of chalky and artificial. The staff was friendly but the actual product quality didn't match the price point. At $6 a bar I expected something much better. I'll stick to buying my sports nutrition supplements elsewhere.
I returned a supplement that made me feel sick and was told I would receive a refund within 7 to 10 business days. It has now been six weeks and nothing. I've called three times and each time I'm told it's being processed. This is unacceptable and I'm disputing the charge with my bank.