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The in-store experience was fine but their website is a disaster. Product descriptions are vague, lab reports are either missing or outdated, and the checkout process glitched on me twice. For a CBD company, third-party lab transparency is essential. Right now they're falling short.
The sleep clinic consultation was okay but not great. The suggestions were generic and didn't take into account my work schedule as a night shift nurse. I mentioned it multiple times but the plan still revolved around a standard 10pm bedtime. Needs more individualization for people with non-traditional schedules.
I tried to cancel my wellness program subscription after the first month and it was nearly impossible. The cancellation page didn't work, the phone line had a 40-minute wait, and the chat feature was offline. I ended up getting charged for a second month before anyone helped me. Shady subscription practices.
Spent $45 on a CBD oil for my senior dog's arthritis and saw absolutely zero improvement after a full month of consistent use. When I reached out to ask for guidance, I was told to just keep using it. No alternative product suggestions, no dosage adjustment advice, nothing. I expected more from a pet wellness specialist.