Blu Technology LLC

Mixed feelings about Blu Technology. The water does taste better since the system was installed, I'll give them that. But getting any kind of response from their support team is nearly impossible. I've been waiting three weeks for a replacement part that was supposed to arrive in five to seven days. The product quality seems fine but the company's communication and logistics are seriously lacking.

This was hands down the worst home service experience I've ever had. The salesman was incredibly pushy and misrepresented what was included in the package. When the installer came, he was two hours late with no notice and left without cleaning up the mess. The system itself made a loud humming noise all night and when I called about it the next morning, they said it was 'normal.' It was not normal. I want my money back.

I feel like I was oversold on this system. The rep made it sound like our water would be transformed, but we honestly can't tell much of a difference from our old Brita pitcher. The installation itself went fine, but the product just doesn't deliver on the promises made during the sales consultation. For what I spent, I expected far better results. Would not buy again.

Do not trust this company with your money. They charged my card twice for the same order and I've been fighting to get the duplicate charge reversed for over six weeks. Every time I call I get a different story. One rep says it's being processed, another says they have no record of the dispute. I've now filed a complaint with the BBB. Absolutely fraudulent billing practices.

The system works okay but I had a bad experience with the post-installation support. One of the filters needed to be replaced sooner than expected, and getting a technician scheduled took almost a month. The water quality is better than before but not dramatically so. I think the company might be growing faster than their infrastructure can handle because nothing runs smoothly once the sale is done.

I purchased a system for my small business and the sales process was smooth, but everything after that fell apart. The installer damaged a section of my cabinet during the installation and the company refused to take responsibility. I've sent photos and emails and received no meaningful response. A company that won't stand behind the damage their technicians cause has no business charging premium prices.

Ordered a replacement filter cartridge three months ago and it never arrived. I've called customer service six times, been told it's 'on the way' every single time, and still nothing. Meanwhile my purification system is running with an expired filter because I have no other option. I've given up waiting and ordered a compatible part from another company. Blu Technology has completely lost my trust and my business.