PuppyPad

PuppyPad has a solid selection of pet supplies but the store feels chaotic and understaffed on weekends. I waited almost ten minutes just to ask where the flea prevention products were kept and no one acknowledged me until I physically walked to the register. The products themselves were fine but the in-store experience needs a lot of work. I might just stick to ordering online.

I brought my senior dog to the kennel and specifically mentioned she has anxiety and does not do well in loud environments. I was assured she would be placed in a quieter section. When I picked her up after three days she was shaking and had not eaten according to the records they gave me. She clearly was not placed where I requested. No one called me during her stay despite telling them to check in. Never again.